Published “Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions” in Journal of Business Research — cited 350 times.
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Published “Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions” in Journal of Business Research — cited 350 times.
Captured 2026-08-18 from Crossref. The archived copy is preserved so this citation survives link rot.