Published “Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees” in Journal of Marketing — cited 558 times.
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Published “Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees” in Journal of Marketing — cited 558 times.
Captured 2026-08-18 from Crossref. The archived copy is preserved so this citation survives link rot.