Published “The Management of Customer-Contact Service Employees: An Empirical Investigation” in Journal of Marketing — cited 2,028 times.
- #crossref
- #research
- #work
← Haldan Keffer Hartline timeline
Published “The Management of Customer-Contact Service Employees: An Empirical Investigation” in Journal of Marketing — cited 2,028 times.
Captured 2026-08-18 from Crossref. The archived copy is preserved so this citation survives link rot.