Published “Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality” in Journal of Marketing — cited 4,141 times.
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Published “Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality” in Journal of Marketing — cited 4,141 times.
Captured 2026-08-17 from Crossref. The archived copy is preserved so this citation survives link rot.